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Best practices, product updates, and strategy for enterprise teams turning customer programs into provable revenue.
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Feature #14 of 14 Features in 14 Days: Customer Portal – The Ultimate Change
We’ve reached the final feature in our 14 features in 14 days series, and we saved the ultimate change for last: the Customer Portal. This is where everything we’ve introduced over the past two weeks ...
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Feature #13 of 14 Features in 14 Days: Pages — Custom Landing Pages Without the Wait
For most marketing and retention teams, building a new landing page means opening a ticket with the web team, waiting days (or weeks), and juggling priorities ...
Feature #12 of 14 Features in 14 Days: Widgets That Disappear Into Your Customer Experience (In the Best Way Possible)
When it comes to customer engagement, less friction means more action. Every extra click, redirect, or login prompt is an invitation for someone to drop off. ...
14 Features in 14 Days — Feature #11: Badges
We’re almost at the finish line, and today’s feature is all about recognition, motivation, and turning engagement into something customers want to show off. ...
Feature #9 of 14 Features in 14 Days: Loyalty That Recognizes Real Behavior
When most people think about loyalty programs, they picture generic points systems or discounts for purchases. But real loyalty — the kind that drives lifetime ...
Feature #10: Loyalty Tasks – Retention on Autopilot
When it comes to customer retention, most brands rely on ad-hoc actions and hope their loyalty program will keep people coming back. But retention doesn’t ...
Feature #8: Ledgers — Turning Customer Signals into Predictive Action
Feature #8: Ledgers — Turning Customer Signals into Predictive Action Every click. Every share. Every reward. Every redemption. They all mean something—if you ...
Feature #6: Customer Journeys — Orchestrate Every Step of the Relationship
Most platforms treat campaigns as one-off blasts or isolated workflows. They can tell you what you sent and when you sent it, but they can’t tell you how those ...
Feature #7: Vaults — The Financial Engine of Customer Journeys
Day 7 of 14 Features in 14 Days – Ambassador 3.0 We’ve officially reached the halfway point in our 14 features in 14 days launch of Ambassador 3.0. And for ...
Feature #5: Campaign Manager — Build Any Campaign, Any Way You Want
When you’re managing customer engagement, the last thing you need is to jump between 5 different tools just to run one campaign. That’s why we rebuilt Campaign ...
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