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Overview

The only platform built for full-funnel engagement. From referral to retention, Ambassador helps brands grow through programs that activate, automate, and scale customer relationships.

Solutions

Launch referral, affiliate, and loyalty initiatives with built-in workflows and automation.

Create personalized, goal-oriented journeys across acquisition, retention, and advocacy.

Deliver timely, personalized messages —natively integrated and intelligently automated.

Your AI engine for smarter engagement, feedback, and growth.

Trigger personalized gift cards, loyalty perks, and payouts—seamlessly delivered through customizable reward flows.

Capture clicks, actions, and milestones across every channel and turn them into moments that drive measurable outcomes.

Vaults, ledgers, and audit-ready systems ensure every engagement is secure, trackable, and aligned to business goals.

Channels

Coordinate every message—across email, SMS, WhatsApp, and more—so your channels work as one system, not siloed tools.

Incentives

Industries

Use Cases & ebooks

Ambassador For

Feature #6: Customer Journeys — Orchestrate Every Step of the Relationship

Most platforms treat campaigns as one-off blasts or isolated workflows. They can tell you what you sent and when you sent it, but they can’t tell you how those touchpoints connect — or how they’re shaping your customer’s entire experience with your brand. Ambassador’s Customer Journeys changes that.

See the Whole Story — Not Just the Last Page

With Customer Journeys, you can visualize every step of a customer’s lifecycle:
  • From first engagement to first purchase
  • From referral to repeat purchase
  • From loyalty reward to advocacy
It’s not just a list of actions. It’s a connected map that shows exactly where a customer has been, where they are now, and what’s next — all in a single, visual flow.

Engagement with Precision

When you know the journey, you can time your engagement perfectly:
  • Send a reminder when someone is this close to redeeming an incentive
  • Trigger a referral invitation at the peak moment of customer satisfaction
  • Nurture a lead with the right content just before their decision point
No more scattered touchpoints. Every message has context.

The Hiro Advantage — Journeys That Get Smarter on Their Own

Here’s where Ambassador stands apart: Every interaction inside your Customer Journeys feeds back into your ecosystem, training Hiro, our AI-driven engagement engine. That means:
  • Smarter email timing
  • Automated incentive launches
  • AI‑built engagement flows tailored to your customers’ behavior
Over time, Hiro learns which journeys drive the most conversions — and automatically optimizes them for you.

From Manual Setup to Self-Improving Engagement

Customer Journeys isn’t just a mapping tool — it’s a feedback loop. The more you use it, the smarter it gets. And the smarter it gets, the more it frees your team to focus on strategy instead of execution.
Ready to see how Customer Journeys can orchestrate every step of your customer lifecycle — and make it smarter with Hiro? Book a demo and let us map your next big win.