The Communication Engine Behind Every Customer Action
The Communication Cloud Engine is the orchestration layer behind Ambassador's platform. It connects Email, SMS, automations, and workflows to every moment that matters across referrals, incentives, loyalty, and ongoing engagement. Build once. Automate everything. Keep customers connected at every stage of their journey.
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Omnichannel Communication, Unified
One system for every message you send
Email and SMS should not live in separate tools. The Communication Cloud Engine brings your channels together so messaging works as a single, coordinated experience instead of disconnected touchpoints.
One engine for Email and SMS
Run Email and SMS from a single platform. Use your own providers or ours. Bring your own keys or leverage Ambassador-managed infrastructure. No forced rip-and-replace. No lock-in. Everything lives in one system so teams can launch faster, test smarter, and scale without added complexity.
Email Engine >> SMS >>
Automation Engine
The Communication Cloud Engine runs on event-driven automations that ensure communication happens when it matters most, not on a static schedule.
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Workflow Builder
Create workflows that combine Email, SMS, incentives, and program actions. Add conditions, timing rules, and branching logic without code, then optimize flows over time based on performance.
