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Overview

The only platform built for full-funnel engagement. From referral to retention, Ambassador helps brands grow through programs that activate, automate, and scale customer relationships.

Solutions

Launch referral, affiliate, and loyalty initiatives with built-in workflows and automation.

Create personalized, goal-oriented journeys across acquisition, retention, and advocacy.

Deliver timely, personalized messages —natively integrated and intelligently automated.

Your AI engine for smarter engagement, feedback, and growth.

Trigger personalized gift cards, loyalty perks, and payouts—seamlessly delivered through customizable reward flows.

Capture clicks, actions, and milestones across every channel and turn them into moments that drive measurable outcomes.

Vaults, ledgers, and audit-ready systems ensure every engagement is secure, trackable, and aligned to business goals.

Channels

Coordinate every message—across email, SMS, WhatsApp, and more—so your channels work as one system, not siloed tools.

Incentives

Industries

Use Cases & ebooks

Ambassador For

Ambassador Communication

Engage on Every Channel — Without Adding Complexity
Ambassador Communication brings your outreach into one orchestrated layer. Instead of juggling disconnected tools for email, SMS, and WhatsApp, you can manage it all from inside Ambassador 3.0. Built on identity and first-party data, it ensures the right message reaches the right person — at exactly the right time.

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Communication Built for the Entire Customer Journey

Why Ambassador Communication Is Different

All Communication in one platform.

  • Unified Messaging – Orchestrate email, SMS, and WhatsApp from a single platform.

  • Behavior-Based Triggers – Automate outreach based on customer activity, referral actions, and loyalty milestones.

  • Identity-Driven Personalization – Tap into first-party data and Ambassador Score™ for targeting that actually converts.

  • Analytics That Matter – See how every message ties to revenue, retention, and advocacy — not just clicks.

Key Use Cases

All your teams can use Ambassador.

  • Sales Teams – Automate follow-ups when referrals are submitted, ensuring no lead slips through.

  • Marketing Teams – Send lifecycle emails and SMS tied to purchases, renewals, and advocacy behaviors.

  • Customer Success – Trigger proactive outreach when churn risk signals appear via HiroAI feedback.

  • Partnerships – Keep affiliates and influencers engaged with automated updates, payouts, and performance alerts.

Analytics & Orchestration That Drive ROI

Measure communication across the full lifecycle:

  • Track referral leads from first message to closed deal.

  • Measure renewal and upsell campaigns driven by loyalty triggers.

  • Monitor SMS and WhatsApp performance alongside email in one dashboard.

  • Attribute advocacy behaviors — like reviews and testimonials — back to triggered communications.

Powered by Ambassador 3.0

We thought of it all.

  • Communication Co-Pilot – Drag-and-drop builder to create journeys with no code.

  • HiroAI – Predictive insights that surface next-best messages and automate personalization.

  • Vaults & Ledgers – Secure, auditable infrastructure ensuring every triggered communication is tracked.

  • Widgets & Snipplets™ – Embed sign-up forms, referral prompts, and loyalty triggers directly into your product or site.

An award-winning platform. Loved by customers

Join 1,000+ Brands Driving Growth through Referrals