Ambassador Communication

Engage on Every Channel — Without Adding Complexity
Ambassador Communication brings your outreach into one orchestrated layer. Instead of juggling disconnected tools for email, SMS, and WhatsApp, you can manage it all from inside Ambassador 3.0. Built on identity and first-party data, it ensures the right message reaches the right person — at exactly the right time.

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Communication Built for the Entire
Customer Journey
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Why Ambassador Communication Is Different

All Communication in one platform.

  • Unified Messaging – Orchestrate email, SMS, and WhatsApp from a single platform.

  • Behavior-Based Triggers – Automate outreach based on customer activity, referral actions, and loyalty milestones.

  • Identity-Driven Personalization – Tap into first-party data and Ambassador Score™ for targeting that actually converts.

  • Analytics That Matter – See how every message ties to revenue, retention, and advocacy — not just clicks.

Key Use Cases

All your teams can use Ambassador.

  • Sales Teams – Automate follow-ups when referrals are submitted, ensuring no lead slips through.

  • Marketing Teams – Send lifecycle emails and SMS tied to purchases, renewals, and advocacy behaviors.

  • Customer Success – Trigger proactive outreach when churn risk signals appear via HiroAI feedback.

  • Partnerships – Keep affiliates and influencers engaged with automated updates, payouts, and performance alerts.
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Analytics & Orchestration That Drive ROI

Measure communication across the full lifecycle:

  • Track referral leads from first message to closed deal.

  • Measure renewal and upsell campaigns driven by loyalty triggers.

  • Monitor SMS and WhatsApp performance alongside email in one dashboard.

  • Attribute advocacy behaviors — like reviews and testimonials — back to triggered communications.

Powered by Ambassador 3.0

We thought of it all.

  • Communication Co-Pilot – Drag-and-drop builder to create journeys with no code.

  • HiroAI – Predictive insights that surface next-best messages and automate personalization.

  • Vaults & Ledgers – Secure, auditable infrastructure ensuring every triggered communication is tracked.

  • Widgets & Snipplets™ – Embed sign-up forms, referral prompts, and loyalty triggers directly into your product or site.
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An award-winning platform. Loved by customers

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