Enterprise Pricing
Ambassador is priced for the return it delivers.
Ambassador customers achieve 3:1 minimum program ROI. Best-in-class programs return 5:1 or more. The question isn't what Ambassador costs: it's what your programs are returning, and whether you can prove it.
Program Tiers
Built for the complexity of your programs.
Every Ambassador engagement is scoped to your growth objectives, your customer base, and the engines you need. Choose the tier that matches your program maturity.
Growth
Launch your first customer growth initiative.
Designed for teams launching their first attributed customer program: one initiative, a clear growth objective, and a number you can defend.
Includes:
- HiroAI orchestration
- Advocacy core referral & advocacy programs
- Communication email
- Attribution full revenue attribution
- Incentive infrastructure reward ledger, vaults & payments
- Finance audit trail & finance-grade reporting
- HubSpot, Shopify & Stripe integrations
- Standard support with guided onboarding
Professional
Scale engagement with intelligence across channels.
Designed for teams running multiple initiatives across channels: referral, loyalty, and engagement working together on one platform.
Everything in Growth, plus:
- Retention engagement & loyalty
- Predictive forecasting & churn signals
- Communication email & SMS
- API access & SSO
- Premium support available
Enterprise
Run your entire customer growth operation on one platform.
Designed for enterprise organizations running customer growth at full scale. Global, multi-brand, and multi-currency operations are scoped directly with our sales team.
Everything in Professional, plus:
- Programmatic paid media orchestration
- Chargebee integration
- Advanced security
- Unlimited scale
- Premium support & dedicated CSM
- Custom onboarding & enterprise SLA
Every tier runs on HiroAI orchestration. The orchestrator decides. The agents use the engines to execute.
Compare plans in detail
Every capability, mapped across Grow, Keep, and Prove.
| Capability | Growth | Professional | Enterprise |
|---|---|---|---|
| Grow | |||
| Advocacy | Core referral & advocacy | Full: all program types | Full, at unlimited scale |
| Programmatic | — | — | Paid media orchestration |
| Keep | |||
| Retention | Available as add-on | Engagement & loyalty | Engagement & loyalty |
| Communication | Email & SMS | Email & SMS | |
| Prove | |||
| Predictive | — | Forecasting & churn signals | Forecasting & churn signals |
| Platform | |||
| Integrations | HubSpot, Shopify & Stripe | Core, plus API & SSO | Core, plus API, SSO & Chargebee |
| Support | Standard support | Standard; premium available | Premium & dedicated CSM |
Salesforce, Square, and custom integrations are available as add-ons at any tier. Gift card storefront and advanced reward rules are also available as add-ons.
Frequently asked questions
Straight answers before you talk to us.
How is Ambassador priced?
Ambassador is priced to the return it delivers, not per seat or per conversion. Pricing is scoped to your program goals, the engines you activate, and the size of your customer base. There's no published price list because every engagement is different. Most scoping conversations take about 30 minutes and end with an ROI model for your business, so you know what a program returns before we talk about what it costs.
Is there a minimum contract size?
Yes. Ambassador engagements start at $12,000 per year, billed annually on one-year terms. Ambassador is built for enterprise and mid-market programs with the customer base and program complexity to generate meaningful ROI at scale. We'll tell you in the first call whether we're a fit. If we're not, we'll point you to the right solution.
Can we start small and expand?
Yes. Most teams start on Growth with a single advocacy or referral initiative and expand as programs mature and ROI is proven. Every tier runs on the same platform and the same data model, so moving up activates new engines without a migration. HiroAI connects each new engine to your existing data as you expand.
What does implementation look like?
Most teams are live within 30 days per engine. Our Customer Success team manages onboarding end to end: configuration, integration, and first-program launch. We target 90-day time-to-value on your first program. Enterprise includes a dedicated Customer Success manager and a custom onboarding playbook scoped to your stack and workflows.
What integrations are included?
Every tier includes HubSpot, Shopify, and Stripe integrations. Professional and Enterprise add API access and SSO, and Enterprise adds Chargebee. Salesforce, Square, and custom integrations are available as add-ons at any tier. If you have a specific integration requirement, bring it to the scoping call and we'll assess it directly.
What support is included?
Growth and Professional include standard support, and premium support is available as an upgrade: faster response times plus phone, video, and Slack access. Enterprise includes premium support and a dedicated Customer Success manager who runs quarterly business reviews with your team.
Audited. Documented. Defensible.
Your security team gets what they need so the deal keeps moving.
