The Next Wave of Customer Engagement Has Arrived

Ambassador 3.0, powered by HiroAI, is redefining how brands grow.

On September 1st, we released something we’ve been building toward for years — Ambassador 3.0, now powered by HiroAI.

We didn’t just rebuild a platform.
We redefined what this entire category could be.

For more than a decade, referral, loyalty, and advocacy platforms have run on legacy tech — patched together, siloed, and disconnected from how brands actually engage customers.
Meanwhile, marketing costs skyrocketed, retention fell, and teams were being asked to do more with less.

So we built something different.
An AI-native platform that connects every part of the customer journey — Referrals, Incentives, Loyalty, and Advocacy — all orchestrated in one place.

This is the new era of customer engagement.
And it starts here 👇

What’s Inside the Demo

1. Audience Intelligence

See how Ambassador connects seamlessly to your existing CRM or marketing stack — syncing every contact into one view and powering smarter segmentation.
Identify your best referrers, active advocates, or even zombie contacts — then re-engage them automatically through personalized flows.

2. Programs & Campaigns

Build referral, affiliate, or loyalty programs in minutes.
Run evergreen campaigns that never stop working or targeted ones for seasonal offers, A/B tests, or ICP experiments — all within a single unified dashboard.

3. Reward Vaults & Storefronts

Finally, a system your CFO will love.
Reward Vaults give you flexible budget control with individual or multi-vault setups for total financial visibility.
Add Tango, PayPal, Shopify, or custom catalogs — and with Storefront, keep more of your funds by reducing unclaimed gift-card breakage.

4. Communication Channels

Email and SMS — automated, intelligent, and fully integrated.
Unlike other referral platforms, Ambassador’s communication engine lets you orchestrate every message across the customer lifecycle — from onboarding to retention.
And with HiroAI, you can now generate, optimize, and personalize your copy instantly.

(SMS Co-Pilot launches later this month — text your customers alongside email flows, powered by AI.)

5. Automation & Journeys

Think of it as your orchestration engine.
Create multi-step customer journeys that connect actions across sales, marketing, and retention.
Automate workflows, trigger webhooks, and let AI handle “what happens next” — all without code.

What’s Coming Next

We’re releasing new capabilities every 2–4 weeks, each one pushing the HiroAI platform further ahead.

✅ SMS Co-Pilot — text customers alongside email flows
✅ AI for SMS — real-time guidance before you hit send
✅ AI Writing Tools — adaptive content that learns from audience behavior
✅ Recommendation Analytics — next-best-action engine with predicted ROI lift
✅ Storefront Link — the first redemption experience that eliminates unclaimed rewards
✅ RBAC Security & Hierarchy — enterprise-grade control and visibility
✅ Model Context Protocol (MCP) — our proprietary AI layer that makes every orchestration smarter

We’re not following the curve — we’re defining it.

Why It Matters

Ambassador, powered by HiroAI, is built for the realities of modern marketing:

• Fewer tools.
• Lower costs.
• Smarter automation.
• Measurable growth.

Every touchpoint, every interaction, every reward — all connected in one intelligent system.

This is how brands turn customers into their best growth channel.

Ready to See It in Action?

Watch the full demo above — and when you’re ready, let’s talk.

👉 Book a Live Demo
👉 Learn More About HiroAI

Because the next wave of customer engagement isn’t coming — it’s already here.