Conversations, Now Over SMS

 

Turn every message into an opportunity

Engage customers through personalized, automated SMS conversations—built directly into Ambassador. Trigger messages based on behavior, rewards, referrals, and engagement events, and connect SMS seamlessly to your broader communication workflows.

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Built for real engagement, not one-off blasts

SMS that works with your programs, not beside them

Ambassador SMS is designed for conversational engagement, not mass campaigns. Every message is tied to customer actions—referrals, incentives, loyalty milestones, feedback, and more—so communication feels timely, relevant, and human.

Automated, personalized, and easy to manage

From trigger to conversation—without complexity

Create SMS flows using Ambassador’s no-code workflow tools. Trigger messages based on customer behavior, reward activity, or lifecycle moments. Personalize content dynamically and manage everything from a single platform—no separate SMS tool required.
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SMS that’s part of the platform—not an add-on

Connected to advocacy, incentives, and engagement

SMS is fully embedded into Ambassador 3.0. That means your referral programs, incentives, loyalty actions, and feedback flows can all communicate through SMS automatically—without manual setup or disconnected systems. reporting.

Your keys or ours

Enterprise-ready SMS delivery

Use Ambassador’s managed SMS infrastructure or bring your own provider credentials. Control deliverability, compliance, and scale while keeping all message logic, workflows, and analytics inside Ambassador.
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