AI-Powered Customer Engagement Platform Explained

One Platform. Every Customer Touchpoint.

Ambassador 3.0 is the Operating System for Customer Engagement—unifying referrals, loyalty, incentives, and feedback with the foundation you need to grow smarter, faster, and more connected.

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Wait, an Operating System for Customer Engagement?

Yes. Ambassador 3.0 unifies referral, loyalty, incentives, and feedback with messaging, identity, and first-party data—so you can orchestrate real growth in one place.

Inside the Ambassador Platform

Why an OS for Engagement

Your engagement stack is broken. We fixed it.

Marketers have been forced to stitch together disconnected tools—referral software, loyalty apps, survey tools, and reward marketplaces. It leads to fragmented data, wasted spend, and disjointed customer experiences.

Ambassador 3.0 replaces the patchwork with a single platform where referrals, incentives, loyalty, and feedback are unified—built on identity, messaging, and first-party data.

What’s Inside

Platform Pillars:

Journeys & Cycles – Map sales, retention, and advocacy cycles into one orchestrated flow.
Engage – Deliver the right message or reward at the right time across channels.
Communication – Automate behavior-based messages across email, SMS, and WhatsApp.
Rewards – Centralized Vaults, Ledgers, and Storefronts for payouts, points, and gift cards.
HiroAI – AI built for feedback, sentiment, and next-best actions.
Widgets & Snipplets™ – Deploy referral, loyalty, and incentive tools anywhere with lightweight embeds.
Data & Trust – Vaults, permissions, and integrations ensuring privacy, compliance, and security.

The Foundation

Built to Scale from Startup to Enterprise

Vaults – Secure data storage for rewards, balances, and identities.
Ledgers – Auditable records for every referral, payout, and action.
Permissions – Role-based access and governance.
Integrations – Salesforce, Shopify, HubSpot, Adobe, Twilio, and more.

Orchestrate the Full Journey

From First Click to Lasting Advocacy

Instead of siloed campaigns, Ambassador maps the entire customer lifecycle—lead acquisition, conversion, repeat purchase, loyalty, and advocacy—into one connected journey.

Marketing Leaders: Own the funnel with personalized, automated engagement.

Own the full funnel with personalized referral journeys and conversion-boosting incentives—all in one place.

Product Teams: Experiment faster, launch smarter.

Build no-code customer journeys that respond to real-time behaviors and test what drives the best outcomes.

Customer Experience Pros: Turn feedback into advocacy.

With Hiro, our AI companion, gather insights post-purchase or post-support, and reward loyalty with meaningful engagement.

IT / Ops: Secure, Scalable, and Seamlessly Integrated

Give your teams powerful tools without sacrificing security, control, or performance.

Ambassador is built to make IT’s life easier: robust permission controls, GDPR/CCPA compliance, and integrations that won’t break things. Monitor usage, manage roles across teams, and ensure safe scaling without ballooning your tech stack.