Every month, we ship new capabilities across referrals, incentives, loyalty, and AI-driven feedback. Ambassador 3.0 is the foundation, and Hiro is the engine, helping teams understand what’s working, what’s not, and what to do next.
Smart Links introduce a system-level approach to attribution that reflects how growth actually happens today.
Instead of relying on fragile UTMs and disconnected reports, Smart Links allow you to understand which channels and messages are driving real outcomes, including:
Shares
Signups
Purchases
Across email and SMS, all tied back to a consistent attribution layer.
This makes it easy to answer the questions that matter most:
Which messages are driving action?
Where are customers engaging?
Which channels deserve more investment?
Smart Links don’t just improve reporting.
They improve decision-making speed and confidence.
Loyalty shouldn’t live in spreadsheets or after-the-fact reports.
Loyalty Widgets surface advocacy and engagement moments in real time, directly within your customer experience.
These widgets:
This turns loyalty from a passive metric into an active signal your team can recognize and respond to in the moment.
Every feedback-driven business faces the same problem:
Too much signal. Not enough time.
Ambassador 3 includes Hiro-powered capabilities designed to help teams understand what’s happening and what to do next.
With January’s updates, Hiro-powered insights are faster, more intentional, and more controlled. Guardrails like configurable rate limits and a rolling chat history window ensure insights stay useful without becoming noise.
These capabilities help teams:
Surface what’s working
Flag what’s not
Focus attention where it matters most
Hiro doesn’t replace your team.
It helps your team operate with more clarity and less guesswork.
It will only take 30 mins to see what we offer.