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Overview

The only platform built for full-funnel engagement. From referral to retention, Ambassador helps brands grow through programs that activate, automate, and scale customer relationships.

Solutions

Launch referral, affiliate, and loyalty initiatives with built-in workflows and automation.

Create personalized, goal-oriented journeys across acquisition, retention, and advocacy.

Deliver timely, personalized messages —natively integrated and intelligently automated.

Your AI engine for smarter engagement, feedback, and growth.

Trigger personalized gift cards, loyalty perks, and payouts—seamlessly delivered through customizable reward flows.

Capture clicks, actions, and milestones across every channel and turn them into moments that drive measurable outcomes.

Vaults, ledgers, and audit-ready systems ensure every engagement is secure, trackable, and aligned to business goals.

Channels

Coordinate every message—across email, SMS, WhatsApp, and more—so your channels work as one system, not siloed tools.

Incentives

Industries

Use Cases & ebooks

Ambassador For

The Next Generation of Loyalty, Orchestrated by HiroAI

Ambassador 3.0 connects feedback, rewards, and engagement into one AI-driven network—so you can recognize every customer action, automate every reward, and measure every moment that builds loyalty.

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Turn every customer into a repeat buyer, brand advocate, and referral engine—powered by AI and designed for lasting impact.

Build loyalty programs that go beyond points. Ambassador helps you reward real behavior, drive repeat engagement, and automate advocacy—without writing a single line of code.

Ambassador 3.0 goes beyond points and perks.

Loyalty & Customer Advocacy

Reward Meaningful Actions—Not Just Purchases

HiroAI identifies and rewards every act of advocacy, from feedback to referrals, connecting emotional loyalty with measurable impact. Build lasting relationships—without relying on points inflation.

Incentives

Precision Rewards at Scale

Reward Vaults and Ledgers automate payouts securely and instantly—whether it’s a gift card, cash, or credit. Every incentive is tracked, auditable, and customizable for your brand’s rules.

FlowBuilder

Design Intelligent Journeys, Not Just Flows

FlowBuilder 3.0 lets you orchestrate every step—from engagement triggers to feedback loops—with AI recommendations built in. Adjust in real time, powered by HiroAI’s learning engine.

Hiro: AI Feedback Bot

Meet HiroAI—Your Always-On Loyalty Sensor

Hiro turns customer feedback into action. It learns what drives retention, flags at-risk users, and automates the next best engagement—so loyalty becomes proactive, not reactive.

Integrations

Seamless from Day One

Launch faster with native Salesforce and Shopify Managed Packages, direct integrations to HubSpot, Klaviyo, and your data warehouse. Securely orchestrate every reward and message through Ambassador’s Trust Center and Vault infrastructure.

Communication Co-Pilot

Automate Conversations That Feel Human

Communication Co-Pilot uses HiroAI to predict when, where, and how to engage customers—across email, WhatsApp, and SMS. Every message is tied to loyalty data, making every conversation meaningful.

Enterprise-Grade Compliance

Trust Built Into Every Transaction

Enterprise-grade compliance isn’t an add-on—it’s in our DNA. Ambassador 3.0 secures every reward and engagement through Vaults, Ledgers, and RBAC. Fully SOC2 Type II, GDPR, CCPA, and USDP compliant.