Overview

The only platform built for full-funnel engagement. From referral to retention, Ambassador helps brands grow through programs that activate, automate, and scale customer relationships.

Solutions

Launch referral, affiliate, and loyalty initiatives with built-in workflows and automation.

Create personalized, goal-oriented journeys across acquisition, retention, and advocacy.

Deliver timely, personalized messages —natively integrated and intelligently automated.

Trigger personalized gift cards, loyalty perks, and payouts—seamlessly delivered through customizable reward flows.

Capture clicks, actions, and milestones across every channel and turn them into moments that drive measurable outcomes.

Vaults, ledgers, and audit-ready systems ensure every engagement is secure, trackable, and aligned to business goals.

Channels

Coordinate every message—across email, SMS, WhatsApp, and more—so your channels work as one system, not siloed tools.

Reviews That Speak for Themselves

Let your customers do the talking. We’ll do the rest.

Turn every conversation into an opportunity for trust. Hiro listens, identifies sentiment, and surfaces authentic, usable reviews — no surveys required.

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From Feedback to Influence — Automatically.

Built by AI. Backed by Trust.

Intelligent Reviews From Conversations, Not Forms.

Hiro listens for VoiceBiomarkers™ that indicate intent, emotion, and trust. When feedback crosses the threshold — a review is captured.

  • VoiceBiomarker-powered review detection
  • Auto-drafted reviews from real conversations
  • Approval requests sent in-channel or via email
  • Integrated review workflows for G2, Trustpilot, and more

Triggered by Experience. Tailored for Action.

Ask at the Right Time — Without Asking.

Whether it’s post-onboarding, post-support, or after a major milestone, Hiro knows when your customers have something worth saying — and makes sure you hear it.

  • Time- and sentiment-based triggers
  • Fully automated collection and approval flow
  • Optional reward logic for published reviews
  • Embed reviews across channels instantly (web, email, SMS)

Measure the Power of Feedback

See how reviews move your funnel — in real time.

Get visibility into who’s reviewing, what they’re saying, and how it’s impacting revenue and retention.

  • Dashboards by source, sentiment, and segment
  • Reports for CX, product, and growth teams
  • Track review-driven conversions and brand lift
  • Export or sync with marketing and analytics tools

Human Enough to Trust. Smart Enough to Scale.

Built for brands who care about authenticity.

No bots. No fakes. Just real customers, real words, real value.

One Review, Many Uses

Capture once. Deploy everywhere.

Your best feedback deserves more than a one-time read — with Hiro, every review becomes a growth asset.

  • Embed reviews across web, email, SMS, and in-app
  • Syndicate to G2, Trustpilot, and your landing pages
  • Feed review data into marketing, CX, and product
  • Use insights to trigger rewards or re-engagement

Works With How You Work

Fully integrated. Zero disruption.

From CRM to Slack — Hiro fits into your stack with ease, not effort.

  • Connect to Salesforce, HubSpot, and Slack
  • Export reviews or sync with your CRM
  • API and webhook support for custom workflows
  • Built-in support for analytics and automation tools

An award-winning platform. Loved by customers