Overview

The only platform built for full-funnel engagement. From referral to retention, Ambassador helps brands grow through programs that activate, automate, and scale customer relationships.

Solutions

Launch referral, affiliate, and loyalty initiatives with built-in workflows and automation.

Create personalized, goal-oriented journeys across acquisition, retention, and advocacy.

Deliver timely, personalized messages —natively integrated and intelligently automated.

Your AI engine for smarter engagement, feedback, and growth.

Trigger personalized gift cards, loyalty perks, and payouts—seamlessly delivered through customizable reward flows.

Capture clicks, actions, and milestones across every channel and turn them into moments that drive measurable outcomes.

Vaults, ledgers, and audit-ready systems ensure every engagement is secure, trackable, and aligned to business goals.

Channels

Coordinate every message—across email, SMS, WhatsApp, and more—so your channels work as one system, not siloed tools.

Incentives

Reviews That Speak for Themselves

Let your customers do the talking. We’ll do the rest.

Turn every conversation into an opportunity for trust. Hiro listens, identifies sentiment, and surfaces authentic, usable reviews — no surveys required.

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From Feedback to Influence — Automatically.

Built by AI. Backed by Trust.

Intelligent Reviews From Conversations, Not Forms.

Hiro listens for VoiceBiomarkers™ that indicate intent, emotion, and trust. When feedback crosses the threshold — a review is captured.

VoiceBiomarker-powered review detection
Auto-drafted reviews from real conversations
Approval requests sent in-channel or via email
Integrated review workflows for G2, Trustpilot, and more

Triggered by Experience. Tailored for Action.

Ask at the Right Time — Without Asking.

Whether it’s post-onboarding, post-support, or after a major milestone, Hiro knows when your customers have something worth saying — and makes sure you hear it.

Time- and sentiment-based triggers
Fully automated collection and approval flow
Optional reward logic for published reviews
Embed reviews across channels instantly (web, email, SMS)

Measure the Power of Feedback

See how reviews move your funnel — in real time.

Get visibility into who’s reviewing, what they’re saying, and how it’s impacting revenue and retention.

Dashboards by source, sentiment, and segment
Reports for CX, product, and growth teams
Track review-driven conversions and brand lift
Export or sync with marketing and analytics tools

Human Enough to Trust. Smart Enough to Scale.

Built for brands who care about authenticity.

No bots. No fakes. Just real customers, real words, real value.

Verified review sourcing via real customer conversations
Secure, compliant workflows (GDPR & CCPA ready)
Plug-and-play with Loyalty, Referral, and Incentive flows
Enterprise scale and support for every review channel

One Review, Many Uses

Capture once. Deploy everywhere.

Your best feedback deserves more than a one-time read — with Hiro, every review becomes a growth asset.

Embed reviews across web, email, SMS, and in-app
Syndicate to G2, Trustpilot, and your landing pages
Feed review data into marketing, CX, and product
Use insights to trigger rewards or re-engagement

Works With How You Work

Fully integrated. Zero disruption.

From CRM to Slack — Hiro fits into your stack with ease, not effort.

Connect to Salesforce, HubSpot, and Slack
Export reviews or sync with your CRM
API and webhook support for custom workflows
Built-in support for analytics and automation tools

An award-winning platform. Loved by customers