Behavior-driven messaging that adapts to every customer.
The Personalized Engine powers real-time communication across email, SMS, and in-product experiences. Built on Ambassador 3.0, it listens for customer actions, chooses the right message, and delivers it at the moment it matters most—turning engagement into measurable revenue.
Customers expect more than inbox clutter. The Personalized Engine replaces generic outreach with behavior-driven communication that feels timely, relevant, and human—turning every interaction into a growth opportunity.
The engine ingests customer signals, from purchases to churn warnings. HiroAI interprets these events, scores intent, and routes the best message via email, SMS, or widget. Each step is logged in Vaults & Ledgers, proving clear ROI.
Triggers fire from real actions. Widgets embed seamless experiences. Ambassador Score™ personalizes outreach by profile. And attribution ties every message to outcomes—so personalization isn’t just possible, it’s provable.
Brands using Personalized Engine see higher conversion rates, stronger retention, and proven lift across sales, retention, and advocacy cycles. Every send is tied to results—not just opens or clicks.
Sales Cycles: Trigger referral thank-yous, follow-up nudges, and deal accelerators when engagement is highest.
Retention Cycles: Re-engage at churn signals, upsell at usage peaks, and reward loyalty milestones.
Advocacy Cycles: Automate review requests, case study asks, and testimonial outreach tied to customer activity.
