More than AI. More than automation. Hiro turns feedback into fuel for growth.
Hiro is your brand’s voice of reason and loyalty. She captures what your customers say — and what they mean — then acts instantly: sparking referrals, collecting reviews, rewarding advocacy, and delivering the insight that drives LTV.
Rated ⭐⭐⭐⭐⭐ on G2 for ease of use, support, and innovation.
Give your teams powerful tools without sacrificing security, control, or performance.
Ambassador is built to make IT’s life easier: robust permission controls, GDPR/CCPA compliance, and integrations that won’t break things. Monitor usage, manage roles across teams, and ensure safe scaling without ballooning your tech stack.
Hiro listens in real time — Ambassador turns that feedback into referrals, reviews, rewards, and more.
Feedback activates referral, review, loyalty, and incentive flows
Sentiment-powered personalization across touchpoints
Ambassador Score™ replaces outdated NPS metrics
Unified across marketing, CX, and product teams
When customers show love, Hiro responds — prompting a referral at the perfect time.
Real-time referral prompts based on emotion or behavior
Personalized links for each advocate type
Customer, affiliate, and influencer support
Built-in attribution and performance tracking
Hiro listens for signals of advocacy — and rewards them automatically, turning fans into loyalists.
Tier-based programs with points and milestone logic
Triggers based on sentiment, lifecycle, or events
Flexible reward types (cash, perks, exclusives)
Omnichannel engagement: SMS, email, app, and web
No guesswork. Hiro reads the moment and delivers the right incentive to drive action.
Gift cards, cash, discounts, or branded rewards
Smart triggers based on behavior or feedback
Automated reward fulfillment
Rules engine to match goals and segments
Design journeys that respond to real feedback, not static logic — no code required.
Drag-and-drop interface for fast builds
Adaptive logic based on behavior and tone
Conditional paths triggered by Hiro conversations
Real-time optimization suggestions and scoring
Hiro understands the “when” and “why.” Co-Pilot handles the “what” and “how.”
Dynamic merge fields and content blocks
Send-time and channel preference optimization
Channel-aware logic: SMS, email, WhatsApp, more
Privacy-first compliance built-in
From Salesforce to Zendesk, Hiro plugs in and syncs across your workflows — instantly.
Native integrations with major CRMs and CX platforms
Real-time data sync and API access
Webhooks and trigger-based automation
Works inside your workflows, not outside them
Measure more than clicks. Hiro surfaces the why behind behavior — and Ambassador tracks the rest.
Ambassador Score™ for loyalty, advocacy, and satisfaction
Real-time dashboards by cohort, trigger, or tactic
Referral, reward, and review performance analytics
Exportable reports for marketing, CX, and product
Everything Hiro hears is protected. Every action Ambassador takes is secure.
SOC 2 Type II, GDPR, and CCPA compliant
Role-based access and field-level permissions
Consent tracking and opt-in management
Full audit trails and data history
While Hiro handles real-time conversations, our team ensures long-term success behind the scenes.
Dedicated onboarding and implementation
Playbooks for advocacy, referral, loyalty, and more
Live training, enablement, and optimization sessions
Priority support and enterprise escalation paths
All the basics for your first custom-branded referral experience.
Starting at $300/month*
Custom features and integrations while your business grows.
Starting at $500/month*
All the basics for your first custom-branded referral experience.
Starting at $300/month*
More custom features and integrations while your business grows.
Starting at $600/month*
Ambassador Software is solving ertertertert key challenges for us, primarily by streamlining affiliate management and enhancing user experience. Before transitioning, we struggled with a platform that was difficult for affiliates to navigate, leading to inefficiencies and lower engagement. Ambassador’s user-friendly interface has significantly improved our affiliates’ ability to access resources, track performance, and optimize their efforts, which in turn has boosted overall program success
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