Power Growth With White-Glove Support

Service that scales with your ambition.

Ambassador’s Customer Support goes beyond tickets — it’s strategic, proactive, and built for brands that expect more. Whether you’re flying solo or have a full team, we’ve got your back.

An award-winning platform. Loved by customers

Join 1,000+ Brands That Say Ambassador is 4.9 our of 5 for Customer Support

Everything You Need to Succeed, With or Without a Team

Support That Moves With You

From Launch to Long-Term Success.

Whether you’re launching your first trigger or scaling globally, we meet you where you are.

  • Hands-on support for teams or solo marketers
  • Strategy alignment for advocacy, referral, and incentive goals
  • Onboarding, migration, and enablement for any use case
  • Regular check-ins, roadmap planning, and optimization support

Fast Answers. Even Faster Resolution.

Solve problems before they slow you down.

Our white-glove support team is always a click away — with answers that don’t make you wait.

  • Live chat and ticketing with real-time response
  • Self-serve help center with tutorials, videos, and best practices
  • Guaranteed SLAs with dedicated CSMs for priority accounts
  • Escalation paths designed for speed and resolution, not friction

Embedded Expertise. Built-In Results.

Support that knows your business.

We don’t just answer questions — we drive outcomes.

  • Strategic consulting on lifecycle and engagement flows
  • Proactive insights into what’s working (and what’s not)
  • Playbooks and templates tuned to your use case
  • Campaign reviews, content QA, and A/B testing guidance

Real Impact, Real Clients

Support that drives retention and revenue.

Our clients don’t just love our platform — they stick around because of the service that surrounds it.

  • 30% faster onboarding for enterprise clients
  • 90%+ CSAT across all support channels
  • Monthly success reviews with actionable insights
  • Trusted by marketers, ops, and CX teams alike

Self-Serve When You Want It. Experts When You Don’t.

Choose how you get help — without compromise.

Ambassador offers flexible service models, so you’re never locked into one way of working.

  • Robust help center and how-to library
  • Video tutorials and walkthroughs for every trigger
  • Priority support channels for enterprise clients
  • On-demand training and enablement sessions

Support That Scales With You

From startup to global rollout — we’re with you.

We’ve built our support infrastructure to match the ambitions of the brands we serve.

  • Global time zone coverage
  • Dedicated onboarding and implementation teams
  • Scalable solutions for multi-brand and multi-region clients
  • Flexible plans for expanding teams or evolving strategies

Choose Your Plan

For Fast-Growing Brands

Growth

All the basics for your first custom-branded referral experience.

Starting at $300/month*

Pro

Custom features and integrations while your business grows.

Starting at $500/month*

Established & Enterprise

Enterprise

Concierge success and support paired with enterprise-level security.

For Fast-Growing Brands

Growth

All the basics for your first custom-branded referral experience.​

Starting at $300/month*

Pro

More custom features and integrations while your business grows.

Starting at $600/month*

Established & Enterprise

Enterprise

Concierge success and support paired with enterprise-level security.​