The Email Strategy That’s Quietly Driving 70–80% Open Rates

You’re Probably Doing Email Wrong (And You’re Not Alone)

Here’s something we’ve learned from working with hundreds of brands:

Most emails are timed for when a marketer wants to send them.
The best emails are triggered when the customer does something worth responding to.

That shift—from sending at people to responding with relevance—is the difference between 20% open rates and 70–80%.
Between ignored links and consistent conversions.

This isn’t just theory.
We’re seeing it every day through brands using behavior-based automations to run referral, incentive, and loyalty programs at scale.

So What’s Actually Working?

The top-performing brands on our platform aren’t just better at writing emails.
They’ve rethought how email fits into engagement.

What they’re doing:

• Triggering emails based on real-time behavior

• Personalizing messages based on past actions

• Automating what used to take days to manually coordinate

The result?

• 70–80% open rates
• 6–7% click-through rates
• More referrals, more redemptions, and more reactivations

And all of it ladders up to one simple idea:
Conversations create signals. Signals drive action.

What You Can Steal From the Playbook

1. Convert First-Time Referral Program Participants

When someone signs up, don’t wait for a newsletter to tell them what to do.
Trigger an instant email like:
“Give $10, Get $10 – Your unique referral link is ready.”

Make it clear. Make it valuable. Make it immediate.
This turns passive customers into active advocates—without requiring a manual step.

2. Reactivate Dormant Participants

Tons of people sign up for referral or loyalty programs and never follow through.
Here’s how the best teams fix that:

Send a triggered re-engagement email that highlights missed value:

“You’ve earned $30 in rewards so far. Want to earn more?”

Or simply remind them of what they’ve unlocked:

“You’re 2 shares away from a $50 reward.”

3. Nurture Your Top Sharers

Your best customers want to be seen. They want momentum. They want progress.

Use dynamic reward summaries or milestone nudges:

“You’re in the top 5% of sharers—next reward tier unlocks in 2 referrals.”

Or give them time-based bonuses:

“Share again in the next 24 hours and we’ll double your payout.”

What makes this powerful is when it arrives—at the right time, driven by customer action.

5 Tactical Tips You Can Use Right Now

Even if you’re not using full automation yet, here’s what’s working right now across the highest performers:

Use emojis in subject lines

They add motion, emotion, and pattern disruption in crowded inboxes.
Examples:

• “🚀 You’re one share away from a reward”

• “🎁 Your link is ready – Give $10, Get $10”

1. Send at the right time: Mid-mornings on Tuesday–Thursday consistently outperform other windows. Avoid Monday morning pileups or Friday distractions.
2. A/B test subject lines + CTAs monthly. Small changes matter. Try “Claim Your Reward” vs. “Your Bonus is Waiting” and watch CTRs shift 10–15%.
3. Personalize deeply. Name. Reward status. Activity history. Example: “Hey Jordan, you’ve earned 3 rewards—want to make it 4?”
4. Build smart follow-up sequences. Most customers convert on email #2 or #3—not the first. Think: “remind, reinforce, reward.”

The Bottleneck That’s Slowing You Down (and How to Fix It)

Let’s be real: even if you know all this… your email might still be stuck in backlog.

We hear this all the time from customer success, ops, or product teams:

“We wanted to send a triggered email, but marketing is backlogged with campaigns and promotions.”

You shouldn’t have to wait for your turn in the marketing queue just to engage your users.

That’s why we built Communication Co-Pilot—so the teams closest to the program can run their own messaging, without waiting on a campaign slot or custom HTML.

• Trigger emails based on behavior
• Control messaging without needing a designer
• Launch flows in minutes, not weeks

In other words: you control your own destiny.

From Campaigns to Conversations

This isn’t about sending more email.
It’s about creating intelligent conversations that respond to customer signals in real time.

That’s what our clients are doing every day with Communication Co-Pilot.
And the result isn’t just better metrics. It’s better momentum.

When your platform listens before it speaks, customers respond.
Because again—conversations create signals. And signals drive action.

You don’t need more tools. You need better timing.
Let’s make email something your customers actually want to open again.