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14 days, 14 Features, Ambassador 3.0 Release
Are You Ahead of the Engagement Curve? Why More Brands Are Switching to Ambassador 3.0 — and What You Should Know Before You Renew “In 2025, you’re either building systems that adapt in real time—or ...
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Part II: What SaaS Needs to Learn From the Self-Driving Car (continued from Linkedin)
Part II: What SaaS Needs to Learn From the Self-Driving Car In Part I, I made the comparison: If a car can drive itself for $60K… Why are SaaS companies still ...
The Email Strategy That’s Quietly Driving 70–80% Open Rates
The Email Strategy That’s Quietly Driving 70–80% Open Rates You’re Probably Doing Email Wrong (And You’re Not Alone) Here’s something we’ve learned from ...
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset It’s earnings season, and a clear theme is ...
Why Most Customer Engagement Strategies Are Broken — And What Comes Next
Why Most Customer Engagement Strategies Are Broken - And What Comes Next Over the past decade, customer engagement and retention became a category. But ...
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One?
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One? Executive Summary Most brands are chasing referrals, reviews, or loyalty in ...
Feedback Is a Gift — It’s Time We Treated It Like One
Feedback Is a Gift — It’s Time We Treated It Like One For years, feedback has been reduced to a checkbox. A generic NPS survey. A soulless post-purchase email. ...
You’re Not Listening: What Brands Are Getting Wrong About Customer Engagement
The Engagement Gap Is Real—And It’s Growing Twilio’s State of Customer Engagement Report 2023 delivers a stark truth: while nearly 70% of brands believe ...
The Future of AI is here – with Hiro
The Future of Feedback: How Hiro is Redefining Customer Insight in the Age of AI “By 2025, 80% of customer service organizations will abandon traditional ...
Redesigning Your Company Around AI? Start With the World’s Most Connected Feedback Network
The generational shift is here. Founders and executives everywhere are asking the same question: “How do I rebuild—or replace—my company with AI at the core?” ...
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