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Feature #2: Meet Ambassador Score — Your AI-Powered NPS Replacement
Welcome to Day 2 of our 14 features in 14 days. Today, we’re introducing the Ambassador Score — a smarter, real-time, AI-powered alternative to Net Promoter Score (NPS), built to help brands ...
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Feature #1: Email Engagements
Smarter outreach. Real-time triggers. Built for conversion. Welcome to Day 1 of our 14 Features in 14 Days launch series — where we’re introducing the most ...
14 days, 14 Features, Ambassador 3.0 Release
Are You Ahead of the Engagement Curve? Why More Brands Are Switching to Ambassador 3.0 — and What You Should Know Before You Renew “In 2025, you’re either ...
Part II: What SaaS Needs to Learn From the Self-Driving Car (continued from Linkedin)
Part II: What SaaS Needs to Learn From the Self-Driving Car In Part I, I made the comparison: If a car can drive itself for $60K… Why are SaaS companies still ...
The Email Strategy That’s Quietly Driving 70–80% Open Rates
The Email Strategy That’s Quietly Driving 70–80% Open Rates You’re Probably Doing Email Wrong (And You’re Not Alone) Here’s something we’ve learned from ...
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset It’s earnings season, and a clear theme is ...
Why Most Customer Engagement Strategies Are Broken — And What Comes Next
Why Most Customer Engagement Strategies Are Broken - And What Comes Next Over the past decade, customer engagement and retention became a category. But ...
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One?
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One? Executive Summary Most brands are chasing referrals, reviews, or loyalty in ...
Feedback Is a Gift — It’s Time We Treated It Like One
Feedback Is a Gift — It’s Time We Treated It Like One For years, feedback has been reduced to a checkbox. A generic NPS survey. A soulless post-purchase email. ...
You’re Not Listening: What Brands Are Getting Wrong About Customer Engagement
The Engagement Gap Is Real—And It’s Growing Twilio’s State of Customer Engagement Report 2023 delivers a stark truth: while nearly 70% of brands believe ...
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