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Your Brand Has a Voice. Now It Can Listen Too. Feature #3: Voice Communication using Hiro
If yesterday was about the Ambassador Score — Hiro’s way of scoring every customer’s likelihood to engage — today is about what happens when that score signals something unclear. Welcome to Feature ...
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Orchestration is the Next Wave (What Figma is teaching us) — and It’s Going to Change Everything
As Figma IPOs and the tech world rushes to unpack the headlines, many will say it’s because of AI. That it’s part of the next big wave. But look closer. This ...
Feature #2: Meet Ambassador Score — Your AI-Powered NPS Replacement
Welcome to Day 2 of our 14 features in 14 days. Today, we’re introducing the Ambassador Score — a smarter, real-time, AI-powered alternative to Net Promoter ...
Feature #1: Email Engagements
Smarter outreach. Real-time triggers. Built for conversion. Welcome to Day 1 of our 14 Features in 14 Days launch series — where we’re introducing the most ...
14 days, 14 Features, Ambassador 3.0 Release
Are You Ahead of the Engagement Curve? Why More Brands Are Switching to Ambassador 3.0 — and What You Should Know Before You Renew “In 2025, you’re either ...
Part II: What SaaS Needs to Learn From the Self-Driving Car (continued from Linkedin)
Part II: What SaaS Needs to Learn From the Self-Driving Car In Part I, I made the comparison: If a car can drive itself for $60K… Why are SaaS companies still ...
The Email Strategy That’s Quietly Driving 70–80% Open Rates
The Email Strategy That’s Quietly Driving 70–80% Open Rates You’re Probably Doing Email Wrong (And You’re Not Alone) Here’s something we’ve learned from ...
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset
Leading Through Caution: How CEOs Are Navigating Today’s Value-Driven Consumer—and Why Advocacy Is Their Best Asset It’s earnings season, and a clear theme is ...
Why Most Customer Engagement Strategies Are Broken — And What Comes Next
Why Most Customer Engagement Strategies Are Broken - And What Comes Next Over the past decade, customer engagement and retention became a category. But ...
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One?
Brand Value = Every Conversation. So Why Are Most Brands Only Listening to One? Executive Summary Most brands are chasing referrals, reviews, or loyalty in ...
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