Introducing SMS by Ambassador — Built for Orchestration. Built for Speed.
We move fast — because you asked us to.
Over the past few months, we’ve been building at a pace that matches how our customers operate: fast, intentional, and built around impact.
When we launched Storefront, it redefined how rewards and payments were managed. When we expanded Automations, it changed how marketers built cross-channel journeys.
And today, we’re doing it again — with SMS by Ambassador.
This is real-time communication, fully automated, built directly into the orchestration engine that powers Ambassador 3.0.
The moments that matter most don’t wait.
Here’s the reality: engagement is getting faster.
A customer shares a referral link.
A reward gets issued.
Someone completes a purchase — or stops just short of one.
These moments happen in seconds — and too often, brands respond in hours or days.
That gap between action and response? That’s lost engagement.
That’s a missed opportunity to build connection.
We built SMS by Ambassador to close that gap — to make engagement immediate.
Because you asked for it.
Every new feature in Ambassador 3.0 starts the same way: with a client conversation.
Our partners told us they wanted a faster way to communicate — one that lived alongside their email automations, referral programs, and loyalty triggers.
They didn’t want another disconnected platform or a complicated integration.
They wanted something native. Something unified.
So we built SMS into the core of Ambassador — the same orchestration layer that already powers every referral, email, and incentive workflow.
Now, brands can send personalized, automated text messages the moment something happens — no switching tools, no waiting on a dev team, no lag.
How it works.
SMS inside Ambassador is simple, fast, and fully integrated:
Test and preview every message before it goes live, using the built-in editor.
Automate SMS in any workflow — right next to your email steps, triggers, or reward events.
Connect your Twilio account in seconds, or build one through Ambassador — complete with your own verified toll-free number.
Personalize messages with merge tags and pre-built templates for referrals, rewards, or reactivation campaigns.
Track performance directly in the Campaign Builder alongside your other communication channels.
The result?
One platform. Two channels. Infinite ways to connect.
Built for orchestration. Built for speed.
This is more than a new feature — it’s part of the larger vision for Ambassador 3.0.
Our platform isn’t just a set of tools. It’s an orchestration layer — a single system that brings every channel, trigger, and engagement touchpoint together.
Email nurtures.
SMS responds.
Loyalty retains.
Referrals grow.
And all of it happens in one connected flow.
The brands winning in today’s market aren’t just communicating — they’re orchestrating.
They’re moving at the speed of their customers.
Because speed is strategy.
We’ve been releasing fast. Storefront. Visitors. Predictive Analytics. Now SMS.
And that’s not by accident.
We’re listening to what our clients need, where they’re stuck, and how we can remove friction between engagement and action.
Every feature we launch is designed around one principle: make connection effortless.
SMS is the next step in that journey — one more way we’re helping brands stay close to their customers, automatically and intelligently.
Ready to move faster?
SMS by Ambassador is now live and available for all 3.0 clients.
Start sending personalized, automated texts today — or connect your Twilio account in minutes and launch your first campaign.
This is what orchestration looks like.
This is what speed feels like.
This is SMS by Ambassador — real-time communication, built for you.