Why this partnership matters (now)

Marketing and software costs have gone up while real engagement has gone down. That’s the gap we built Ambassador (HiroAI) to close—by orchestrating growth through the customers you already have. Camvio was built to do the same for operations: an end-to-end, cloud OSS/BSS that becomes the central nervous system for ISPs and utilities.

Put simply: Camvio runs the back-of-house (billing, service, operations). Ambassador runs the front-of-house (referrals, loyalty, incentives, and feedback orchestration). Together, you don’t just manage customers—you activate them.

Who we serve together

• Electric co-ops that win on trust and community.
• Municipalities and utilities modernizing member experience.
• ISPs that need to scale efficiently without adding headcount or vendors.

These teams are moving away from a “do-everything suite” to a best-of-breed stack that integrates cleanly, reduces OPEX, and actually improves the customer experience.

How Camvio and Ambassador fit

Camvio (OSS/BSS “OS” layer)

• Customer sign-up and onboarding
• Billing, invoicing, payments
• Connect/Disconnect/Service changes
• Service management and operational workflows

Ambassador (HiroAI “orchestration” layer)

• Referrals & community growth (neighbors trust neighbors)
• Loyalty & advocacy (reward the behaviors that matter: reviews, UGC, shares)
• Incentives & Storefront (the first redemption experience that reduces unclaimed rewards)
• AI Recommendation Analytics (next-best-action with predicted lift and ROI)

The value: Camvio provides trusted operational events and context; Ambassador turns those signals into the right touchpoint, reward, or request—automatically.

What you can do on Day 1

• Auto-trigger referrals when a member finishes onboarding or hits a satisfaction milestone in Camvio.
• Reduce churn by launching a loyalty save-offer the moment a billing risk or service event appears.
• Operational-to-growth handoffs (e.g., “Install complete” → send a thank-you + referral invite with Storefront redemption).
• Community proof flywheel: request reviews/UGC from verified members after positive service interactions.
• Fewer vendors, lower OPEX: best-of-breed integration without duct-taped workflows.

Why this resonates with co-ops and local providers

Community is everything for co-ops. Members trust their neighbors more than ads. With Camvio + Ambassador, member interactions (billing updates, installs, service changes) become growth moments—sparking referrals, rewards, and loyalty automatically. That’s authentic growth, not just bigger ad budgets.

Results we’re aiming for

• Lower CAC by shifting spend from paid to community-led channels
• Higher retention through timely, behavior-based incentives
• More advocacy from people who already love your service
• Cleaner operations by aligning OS events with growth orchestration
• Fewer tools on the P&L with deeper integration and automation

A note from the teams

“Our best customers lean into automation and a modern, cloud-based OSS/BSS so they can plug into best-of-breed partners. That’s exactly what this is.”
— Travis Rice, Senior Director of Sales & Marketing, Camvio

“When you combine Camvio’s operating system with Ambassador’s orchestration, you don’t just manage customers—you activate them. That’s the edge modern providers need.”
— Geoff McDonald, CEO, Ambassador (HiroAI)

Getting started

If you’re a broadband provider, municipality, or electric co-op looking to do more with fewer vendors, this is for you.

• See the demo: https://getambassador.com/get-a-demo/
• Talk to us together: We’ll align Camvio operations + Ambassador orchestration for your exact workflows.
• Already on Camvio? You’re closer than you think—let’s turn your operational events into growth.

About Camvio

Camvio is a modern, cloud-based OSS/BSS that helps ISPs, municipalities, and co-ops manage everything from demand aggregation to customer lifecycle—billing, payments, service changes, and more.

About Ambassador (HiroAI)

Ambassador is the AI-orchestrated growth layer that automates referrals, loyalty, incentives, and feedback. We turn everyday customer moments into measurable acquisition, retention, and advocacy.