A Simple Guide to Getting Started with Hiro

If you’re short on time, here’s the big idea: Hiro is the fastest way to start collecting real-time customer feedback—directly inside your product, on your website, or in any customer touchpoint. There’s no dev lift required. No clunky integrations. Just meaningful insights in minutes. Now, let’s walk through how you can launch Hiro today—and why it’s changing the game for lean teams who want fast, actionable feedback without slowing down.

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What Is Hiro?

Hiro is your AI-powered engagement bot—built by Ambassador to turn every digital touchpoint into a feedback opportunity. From onboarding flows to product updates, Hiro listens, learns, and activates next steps automatically based on what your customers are really saying (and how they’re saying it). With Hiro, you don’t just gather data—you unlock action.

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Why Use Hiro?

Hiro was built for teams who are:

• Scaling fast and need to stay close to their customers
• Tired of low-response surveys or after-the-fact NPS tools
• Looking for in-the-moment insight that drives smarter engagement
• Ready to automate what happens after feedback: reviews, referrals, incentives, or alerts

And best of all? You can go live in days, not months.

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Getting Started in 3 Simple Steps

1. Choose Your Launch Location

You can deploy Hiro anywhere your customers are:

• Onboarding flows (first impressions matter)
• Help center or support pages (where frustration surfaces)
• In-product features or account pages (to gauge usability and value)
• Transactional pages like order confirmation or subscription updates

If it’s a place where customers do something, Hiro should be there.

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2. Pick a Pre-Built Flow (or Customize Your Own)

Inside your Ambassador dashboard, you’ll find templates for:

• Feature Feedback
• Onboarding Satisfaction
• Support Resolution
• Churn Prevention
• Product Reviews
• Referral Opportunities

Each one comes ready to launch—or tweak them to match your brand tone and data goals. Want to ask just one question? Hiro can do that. Want a sequence based on tone or emotion? Hiro does that too.

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3. Activate and Watch the Insights Roll In

Once your trigger is live, Hiro gets to work instantly:

• Conversationally gathers feedback with AI
• Detects tone, sentiment, and urgency in real-time
• Automatically routes insights to your dashboard
• Activates next steps: follow-up messages, review requests, incentives, or internal alerts

No manual reviews. No waiting for someone to read an inbox. Hiro handles the heavy lifting, so your team can act faster.

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Go Further with Hiro

Want to take it to the next level? Here’s how some teams are already expanding:

• Embed Hiro into post-purchase flows to increase referrals and upsells
• Use Hiro after support chats to measure resolution success
• Launch Hiro inside mobile apps to track customer sentiment over time
• Automate incentive delivery when customers hit loyalty milestones

And yes—it works across web, app, and in-product flows. No code required.

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Ready to Launch?

If you’re already an Ambassador customer, Hiro is available right inside your dashboard. 👉 Request early access here if you don’t see it yet. Need help setting it up? Our team offers white-glove onboarding and strategy support to make sure Hiro fits seamlessly into your workflows.

“Hiro helps us capture the unfiltered truth from our customers—in real time—without adding more tools or friction. It’s the fastest way we’ve ever launched something that actually made an impact.” — Geoff McDonald, CEO of Ambassador

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Feedback Is a Gift. Hiro Makes It Actionable.

Your customers are already talking. Hiro helps you hear them, understand them, and engage them—in the moment. Let’s get started.