This isn’t just an update—it’s a transformation. With a foundation rooted in enterprise power, automation, and smarter attribution, Ambassador 3.0 puts you in control of the entire customer lifecycle. From the first click to lasting advocacy, we’re helping you drive more meaningful connections, more efficiently than ever before.
The new left-hand nav bar gives you easier access to every page, feature, and data object. It’s faster, cleaner, and more intuitive—designed to help you get things done.
Referral Attribution is now its own object, making every advocate-to-customer relationship visible and configurable. Supports the ability to override attribution between a referred contact and an advocate.
Track every purchase, deal, and event across the buyer lifecycle. Automate next steps, calculate LTV, and tie revenue to customer and referral actions.
Design customer and advocate journeys unique to your lifecycle. Trigger automations, rewards, and messaging based on stage changes—like onboarding, reviews, or cancellations.
Campaigns now bring everything together: segments, landing pages, emails, automations, reward vaults, and templates. Launch faster and stay consistent with reusable building blocks.
Use “if/then” logic, AND/OR conditions, and templates to build advanced workflows for rewards, emails, invitations, and more.
Auto-promote or demote users through points-based loyalty tiers. Add badges triggered by meaningful actions for a full-circle recognition engine.
Create registration forms, sharing widgets, and coupon code widgets. Host them yourself or use our landing pages. Customize with your brand kit and layout preferences.
Create policy-based vaults for cash, gift cards, merch, and more. Link them to campaigns, set rules, and track every transaction from assignment to redemption.
Capture voice feedback inside journeys, analyze sentiment, and trigger personalized actions. Hiro helps you prevent churn and boost advocacy—automatically.
Centralize your email and messaging templates. Use drag-and-drop editing, advanced merge tags, and automations to deliver the right message at the right time. SMS and WhatsApp coming soon.
Every feature has available reporting. The Performance Center brings it all together—conversions, referrals, rewards, and more. Filter by program, channel, or audience.
