Hiro is your always-on feedback companion — a conversational AI that helps brands collect rich, real-time insights from their customers. Built directly into your digital experiences, Hiro makes it easy to turn every interaction into a moment of learning, connection, and improvement.
Whether it’s after onboarding, a support experience, or a product trial, Hiro is there to ask the right question at the right time — and most importantly, listen.
Hiro is fully customizable — from tone to triggers — so every interaction reflects your brand’s personality. No jarring handoffs or off-brand language.
Move beyond outdated NPS. The Ambassador Score captures loyalty, sentiment, and intent in a single signal — giving your team a clearer picture of where customers stand.
When Hiro detects excitement — “I love this!” — it automatically sends a referral link via email or SMS. Capture advocacy in the moment and turn happy customers into ambassadors.
Happy customers? Hiro captures reviews while the love is fresh, with a simple and seamless ask that feels like a conversation — not a form.
Hiro works with your existing tech stack out of the box. From CRMs to Customer Success Platforms, Hiro connects to everything that already plugs into Ambassador — no extra lift required.
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