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Expert Guidance and Support

Ambassador Success Plans

Accelerate your program success and shorten your path to profit

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Ambassador's award-winning Customer Success team has decades of combined experience in planning high-performance, revenue-focused customer engagement and advocacy campaigns. No matter your industry, our team of experts are ready to help you drive more revenue, faster. 

Best Practices at Your Fingertips

Our end-to-end Customer-Led Growth platform offers three Success Plans for your business to choose from: Standard, Premier, and Signature. Each provides guidance and support from world-class, certified experts at Ambassador.

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General

This is the general support package which is included in all packages purchased at Ambassador.

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Standard

Get started quickly with Referral + Loyalty + Incentives + Trust. Included with all Ambassador products, General helps you learn at your own pace with self-guided, always-on resources.

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Premier

Fast-track your success with easy and expert guidance. This plan provides value through expert coaching, faster access to support, actionable insights, to drive results, plus everything in Standard.

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Signature

Maximize ROI with proactive, personalized expertise. This plan adds to the benefit of Standard and Premier with a designated Customer Success Rep, personalized trends and actionable insights, proactive services, campaign management, and more.

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82
% up-vector

increase in developer efficiency

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50
% down-vector

decrease in average support wait time

From Light Touch to Deep Partnerships

premier

Boost Productivity
with Premier

  • Build a foundation for success with expert-led onboarding programs
  • Get your teams up to speed quickly with 1-to-1 and 1-to-many learning programs
  • Reduce disruptions with customer support available Monday to Friday, 8am - 9pm EST.
  • Drive efficiency as you scale with health checks and maturity assessment
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Accelerate business performance with Signature

  • Adopt new features and functionality through advanced knowledge of Ambassador releases
  • Implement complex solutions by relieving technical debt
  • Supercharge adoption by eliminating technical and communication silos
  • Track your Ambassador progress with actionable insights and personalized recommendations with the Customer Success Rep.
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It’s been a really positive experience for us to have experts come in, build relationships with our team, get to understand our needs, and then work alongside us to unlock potential.”

- Joyce Golden, CMO at Assistantly
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Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found Ambassador.”

- Laura Metz, Head of Growth at Lecturio

General

Included

Standard

$3,000/year

Premier

$6,000/year

Signature

$12,000/year

Value Orchestration

  • Designated Success Manager

  • General

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  • Standard

    N/A

  • Premier

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  • Signature

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Technical Health

  • Proactive Monitoring

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Design Review

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Campaign Management

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Health Checks and Recommendations

  • General

    N/A

  • Standard

    Annual technical health review

  • Premier

    Semi-annual technical health review

  • Signature

    Quarterly technical health review

Product Adoption

  • Personalized 1-on-1 onboarding

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Guided onboarding Series

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Adoption Guidance

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Test/Development Environment

  • General

    N/A

  • Standard

    Add on

  • Premier

    Add on

  • Signature

    Included

Customer Expertise

  • Setup and Configuration Best Practices

  • General

    Email and knowledge base only

  • Standard

    Expert-led coaching programs

  • Premier

    Expert-led coaching programs

  • Signature

    Expert-led coaching programs

  • Planning for Change and Organizational Best Practices

  • General

    N/A

  • Standard

    Expert-led coaching programs

  • Premier

    Expert-led coaching programs

  • Signature

    Expert-led coaching programs

  • Program Review(s)

  • General

    N/A

  • Standard

    Annual

  • Premier

    Semi-Annual

  • Signature

    Quarterly

Security and Review

  • Security Trust Center Access *

  • General

    N/A

  • Standard

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  • Premier

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  • Signature

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  • Custom infosec questionnaire

  • General

    N/A

  • Standard

    Add on

  • Premier

    Add on

  • Signature

    Included

  • Single Sign-On (SSO) * *

  • General

    Add on

  • Standard

    10 licenses included

  • Premier

    25 licenses included

  • Signature

    50 licenses included

Issue Resolution

  • Technical Support

  • General

    Email and knowledge base only

  • Standard

    Expert-led coaching programs

  • Premier

    Expert-led coaching programs

  • Signature

    Expert-led coaching programs

  • SLA response time

  • General

    Initial response in 24 hours

  • Standard

    Initial response in 4 business hours

  • Premier

    Initial response in 4 business hours

  • Signature

    Initial response in 4 business hours

  • Program Review(s)

  • General

    N/A

  • Standard

    Annual

  • Premier

    Semi-Annual

  • Signature

    Quarterly

* Security Trust Center Access includes the following:  Access to SOC 2 Type 2 Report, GDPR documentation, access to company security policies and procedures, and access to penetration testing.

* * Additional SSO licenses are available for an additional fee.

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